Corporate Nursing Director - Director of Patient Experience
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- Employer:
- Norfolk and Suffolk NHS Foundation Trust
- Location:
- Norwich with regular travel across Trust localities (Central Norfolk, West Norfolk, Great Yarmouth and Waveney, East Suffolk and West Suffolk)
- Salary:
- VSM
- Closing date:
- 9am Monday 14th October 2024
- Job Ref:
- GSe109469
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Description
‘Working together for better mental health’
About Us
Norfolk and Suffolk NHS Foundation Trust (NSFT) provides mental health and learning disability care for people across Norfolk and Suffolk. We are dedicated to providing high quality care with compassion, delivering many of the NHS services that are provided outside of hospital and in the community. We have clinical teams providing services in inpatient, community and primary care settings and support a population of just over 1.6 million people with a dedicated workforce of over 5,000 staff. Our biggest bases are at Hellesdon Hospital, Norwich, Wedgwood House, Bury St Edmunds and Woodlands Unit in Ipswich but our staff are based in more than 50 locations.
Our Future Leadership Structure will see our clinical teams working more closely with partners at place level alongside strengthening clinical and professional leadership. We are also developing a Clinical Transformation Programme alongside our partners to enhance the clinical outcomes our service users experience as well as continuing to improve experience of care.
We know that we are at an early stage of our improvement and transformation journey and that we still have much more to do. The creation of our five locality groups is a key step towards transforming the way in which we work and provide care to those who need us.
We believe in ‘working together for better mental health’. We’re working closely with health and care partners and voluntary sector organisations to transform mental health care to ensure the people of Norfolk and Suffolk get help and support in the right place for them, when they need it, to stay mentally and emotionally well.
The Opportunity
This role is one of four Director roles in the Corporate Nursing Structure. These individuals all report into the Chief Nurse, and will work closely with each other as well as the members of the corporate nursing team and wider nursing workforce in our localities. You do not need to be a nurse in this role, but do need a passion for improving patient experience.
The post holder is accountable for leading the Service User and Carer Experience and Involvement function with the Trust. You will lead on the development of the Trust’s approach to measuring and improving service users and carers experience, and work closely with the Trust Executive, Service User, and Carer Council’s to ensure there is a robust system for the continuous improvement of experience and involvement.
You will be an astute relationship builder, and be able to develop strong partnerships with Service Users and Carers, NHS England, Volunteers, Peer Mentors, Peer Support Workers, other national and local health and social care partners, other Patient Experience and Involvement Networks, and our community and voluntary sector.
You will need to demonstrate an understanding of strategic issues relating to staff, service users and carers, patient safety, safeguarding and quality in a mental health setting, and have experience of working at a senior leadership level in an NHS provider organisation.
If you have a reputation for leadership, people development, safety, quality and improvement, alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners, then please do consider applying for this role. We are determined to create a safer, kinder and better organisation that our service users, families, carers, partner organisations, stakeholders and our staff can be proud of.
For further information, please visit: https://join-nsft.co.uk/
For a confidential discussion, please contact:
Lucy Deane, Associate Researcher
E: lucy.deane@gatenbysanderson.com
Julia St Clare, Senior Consultant and Research Lead
E: julia.stclare@gatenbysanderson.com
T: +44 (0) 7807 631 564
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How to Apply
- Please submit an up to date copy of your CV, along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements.
- A completed fit and proper person form – the template can be downloaded from the same place as the job description.
- Detail any employment or education gaps.
- You should provide the names, positions, organisations, and contact details for your referees, which must be your line managers and include your current and most recent employer. The referees should cover at least two roles as the minimum. Please note, should you be appointed, you will be required to provide references covering your last 6 years of employment as per the new NHS Fit and Proper Person regulations. Where there have been gaps in employment, this six year period will be extended accordingly. Referees will only be contacted for those proceeding to the final stage - we will always gain your permission before we contact referees.
- Let us know any difficulty you may have with the indicative timetable.
- Check that your contact details are correct before you submit.
Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.